Quarterly News                                                 Q2 2011

Thinking Strategically with Saatchi & Saatchi X

April saw us working with account specialists within S&SX on the topic of strengthening client relationships on a more strategic platform. By using Celemi Performance we worked at designing a fresh approach towards developing long term relationships and working towards a trusted advisor status. This will be put to the test as we have invited them to engage with one of our key clients. Results to follow!  

More with the UK’s leading retailer

With 27 branches and a growing online business John Lewis continues to be Britain's favourite retailer. Its been 12 years since our first engagement with John Lewis and this quarter has seen us working with the Peter Jones and Milton Keynes branches. Using the Lencioni Team framework to engage the management team around growing a high performance culture within the branches, for us and them it is about achieving marginal gains in the key areas of the business. 

Managing Employee Engagement              

Finally, a serious solution to cracking the code in employee engagement.  This is hot off the press and as the UK consulting partner for the Table Group we are excited to be able to offer this to all out clients as of May 2011.  Based on the bestselling book ‘Three Signs of a Miserable Job’ by Patrick Lencioni this workshop gives real insight into seeking greater engagement and contribution from your workforce.  A key to success.

Managing Customer Risk in the Insurance Market

We have seen an increased level of focus around the delivery of a high quality service through more effective leadership as a competitive differentiator. Many companies in this market are concentrating on improving their customer satisfaction through customer advocacy, which means devolving leadership to the front line. As this requires a mindset and behaviour change our clients are adopting our experiential programmes which are successfully supporting them in the transition.

Norfolk B2B

This year was our first venture taking a stand at the Norfolk B2B exhibition.  Our main focus was to raise awareness of our high performance centre in Norwich. As ever we approached this a little differently and took one of our Segways along for the day which proved to be a big hit!  We will be there again in October.